Self-Pay Services

We Take Care of Your A/R.
So You Can Focus on Caring for Your Patients.

Our cash flow has been proof positive that the Xtend team is doing its job. We have experienced a 180-degree turnaround in such a short time.

Linda Hudson, CFO, Heart of Texas Memorial Hospital, Brady, TX

Our approach to helping you manage your self-pay accounts is designed to strengthen your cash flow while following patient-centered processes designed to maintain and enhance your relationship with the community.

Using proven technology and techniques, we offer a dedicated, 100% "on-shore" team of business office professionals—including billers, self-pay customer service collectors and bilingual customer service representatives with an average of 5+ years' experience.

Our self-pay solutions—all based on your requirements, not ours—include:

Our own state-of-the-art patient accounting system (IMS) integrated with an interactive automated dialer, statement and letter generation, and address confirmation/cleansing services
HIPAA-compliant, VPN-secure connectivity to your system
Client-directed workflows
All account activity uploaded directly to your patient accounting system, with all activity conducted in a seamless fashion
Arrangement and management of payment plans
Skip tracing
Acceptance of electronic check and credit card transactions, with payments made seamlessly to your facility
Client-driven reporting