All Xtend clients enjoy the benefit of our proprietary Automated Web-based Follow-Up (AWF) technology, which allows you, through access to insurance payers’ web portals, to determine in real time the status of all of your third-party accounts — and then to follow up on them automatically.
As a result, we help you significantly raise your staff productivity, reduce A/R days and improve cash flow.
AWF enables you to:
Many of the operational improvements that Xtend implemented will produce positive results in the upcoming months and years.
Xtend provided quality work, did a good job of following up on our accounts, and have been the best outsourcing partner we have ever worked with.
We needed a trustworthy partner that could provide a customized solution addressing our unique revenue cycle needs, guarantee results, use our specific processes and procedures, and respond quickly. Xtend delivered all of these.
They are able to identify the problems, whether it is a system issue or insurance issue, and solve them. They are sharp, capable, reliable and very easy to work with.