Drawing on decades of experience, Xtend has assembled a team of healthcare management consultants who can evaluate your current systems and process using national benchmarks, recommend best practice improvements, and put measurement tools in place to measure performance.
After evaluating your processes and staff expertise levels, we will:
After evaluating your current scheduling process, structure and technology, we recommend improvements including (as appropriate) the implementation of a centralized scheduling operation.
After evaluating your current processes, technologies, staff education and other factors that impact the pre-admit/pre-registration processes, we will provide a management action plan (MAP) that incorporates:
After evaluating your current processes, technologies, staff education and other factors your specific organization, we will provide a management action plan (MAP) that includes recommended policies and procedures to minimize errors and enhance the quality of information gathered.
After evaluating your current processes, technologies and staff education levels, we will provide a management action plan (MAP) that includes training to help you optimize the overall patient experience and to collect/resolve patient balances in an efficient, patient-centered manner.
After a thorough evaluation, we provide recommendations — which may include enhanced technology, automated tools, and training for your personnel — for enhancing your workflow to optimize collection efforts and reduce denials.
We have been amazed at the timely follow-up, attention to detail, and your willingness to customize our installation to meet our specific and unique needs.
I would not go into a conversion without Xtend.
We have seen nearly a 200% increase in cash recovery of our accounts with balances under $2500.
West Coast Hospital
Xtend accomplished a resolution rate of over 99%.