Drawing on decades of experience, Xtend has assembled a team of healthcare management consultants who can evaluate your current systems and process using national benchmarks, recommend best practice improvements, and put measurement tools in place to measure performance.
After evaluating your processes and staff expertise levels, we will:
After evaluating your current scheduling process, structure and technology, we recommend improvements including (as appropriate) the implementation of a centralized scheduling operation.
After evaluating your current processes, technologies, staff education and other factors that impact the pre-admit/pre-registration processes, we will provide a management action plan (MAP) that incorporates:
After evaluating your current processes, technologies, staff education and other factors your specific organization, we will provide a management action plan (MAP) that includes recommended policies and procedures to minimize errors and enhance the quality of information gathered.
After evaluating your current processes, technologies and staff education levels, we will provide a management action plan (MAP) that includes training to help you optimize the overall patient experience and to collect/resolve patient balances in an efficient, patient-centered manner.
After a thorough evaluation, we provide recommendations — which may include enhanced technology, automated tools, and training for your personnel — for enhancing your workflow to optimize collection efforts and reduce denials.
We are extremely pleased with Xtend Healthcare's performance. This partnership has produced cash flow at or above goal for the initial four months of the engagement to date, and we have seen many of the claim editing issues corrected.
They solved an issue with Medicaid that had been ongoing for nine months. It took them two days to identify and correct.
They systematically worked old accounts and relatively new follow-up accounts equally. They kept constant contact with us, so we never questioned where they were within the process... I highly recommend their services for third-party outsourcing.
Even though the Xtend staff was focused on only the aged accounts, their excellent technical skills, collection techniques and ability to resolve accounts greatly enhanced our cash collections.