Self-Pay Services: Strengthen your cash flow. And your patient relationships.

With implementation of the Affordable Care Act, many patients face higher self-pay balances that can affect your facility’s financial position. We have long experience helping hospitals manage their self-pay accounts. Along with deep experience, we offer you technology and best-practice processes that are beyond the capabilities of most hospitals.

Our approach can strengthen your cash flow while adhering to patient-centered processes that help you maintain and enhance your relationship with the community.

We offer a dedicated, 100% USA-based team of self-pay healthcare receivable specialists and bilingual customer service representatives — each with an average or 5+ years’ experience.

Our solutions — all based on your requirements, not ours — include:

Xtend accomplished a resolution rate of over 99%.

Alaska Hospital

Many of the operational improvements that Xtend implemented will produce positive results in the upcoming months and years.

Colorado Hospital

We needed a trustworthy partner that could provide a customized solution addressing our unique revenue cycle needs, guarantee results, use our specific processes and procedures, and respond quickly. Xtend delivered all of these.

Washington Hospital

Even though the Xtend staff was focused on only the aged accounts, their excellent technical skills, collection techniques and ability to resolve accounts greatly enhanced our cash collections.

Colorado Hospital

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